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SHIPPING POLICIES

  • Our delivery service is only available in the Mexican Republic.
  • Habros subcontracts specialized courier companies to carry out the delivery.
  • Check that all your data is correct and complete, since this depends on the success of your delivery.
  • The delivery time starts from the application of the charge, which will be notified to you by email within a period of approximately 48 to 72 hours after the purchase.
  • Delivery times vary according to the selected messaging depending on the destination and occur at any time of the day.
  • In order to offer you greater security in your delivery, all our merchandise travels insured.
  • All your purchased products will be packed free of charge.
  • Upon receiving your package, we recommend you check that there is no defect or alteration, if so, please do not receive it, write down the comments on the courier's ticket and immediately report it to our telephone lines on CDMX at 555 600 7415 or 555 600 7098, in the metropolitan area to 971 713 1055 or 971 713 2185, if you prefer via email to Gabriela.ventas@habros.com, otherwise Habros will not be responsible for any damage that the products may present.
  • At the time of delivery to your home, the person receiving the merchandise will be asked for an official identification (voter's credential, passport, FM2 immigration form or driver's license), so we ask you to have this document at hand .
  • No personnel of the shipment team of Habros, nor of the contracted couriers is authorized to install equipment.

RETURN POLICY

You can return any item purchased in Habros for the following reasons:

  • If the article has manufacturing defects.
  • If there is a mistake in the submitted article, without showing signs of abuse.

In the reception of erroneous or damaged merchandise, the physical change of the same will be applied, only if it was reported during the first 72 hours after delivery, to the following telephones:

CDMX: 555 600 7415 or 555 600 7098

Metropolitan area: 971 713 1055 or 971 713 2185

Hours: Monday to Friday from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 7:00 p.m.

PROCEDURE FOR THE RETURN IN A BRANCH HABROS

  • If you make the return of the merchandise, you must present yourself with the merchandise and the original invoice and the credit card in which the charge was generated.
  • If another merchandise has been shipped by mistake or has a manufacturing defect, the physical change may be made if the branch is in existence.
  • If the branch of Habros does not count on the existence, you can choose another equivalent article of your preference, or otherwise, the refund will be made to your credit card.
  • If another merchandise was sent by mistake or has a manufacturing defect, the total refund of the goods will be made, plus the shipping costs.
  • If you only wish to cancel your purchase, the refund will be made for the amount of the merchandise, without including the shipping costs.

PROCEDURE FOR RETURNS FOR MESSAGING SERVICE

  • If you do not have any branch in your locality, you can send the merchandise, using the same courier company that delivered the goods, perfectly ensuring the package which must contain the original invoice, an explanatory note indicating the reason for the return , and if you want the replacement of the article or the refund of your money.
  • If the merchandise is sent by courier, you must make sure to correctly record the following recipient:

Offices / Bodega Habros

Rafael Ramírez street corner Macedonio Alcalá street

Modern Cologne

Cd. Ixtepec, Oaxaca, Mexico, CP. 70110.

  • When we receive the return, we will contact you to confirm the reposition of the merchandise or the refund.
  • If you have not received the merchandise, you can send us an e-mail to: Gabriela.ventas@habros.com or contact you on the phone:

CDMX: 555 600 7415 or 555 600 7098

Metropolitan area: 971 713 1055 or 971 713 2185

Hours: Monday to Friday from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 7:00 p.m.


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